Order Processing
- Orders are typically processed within 2-5 business days from the date of purchase. Once your order has been processed, you will receive a confirmation email with tracking information.
Promotional Items
- Please note that promotional items may have a longer lead time for processing, typically ranging from 5-10 business days. This extended processing time allows us to fulfil a high volume of orders during promotional periods.
Shipping Methods
- We offer several shipping options, including standard and expedited shipping. The available shipping methods will be displayed at checkout, along with estimated delivery times.
Shipping Rates
- Shipping rates are calculated based on the weight and dimensions of your package, as well as the selected shipping method. You can view the shipping cost for your order during the checkout process before completing your purchase.
International Shipping
- We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply upon delivery, and these charges are the responsibility of the recipient.
Delivery Timeframes
- Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days for domestic orders, while international orders may take longer. Expedited shipping options are available for faster delivery.
Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online.
Shipping Delays
- While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high order volume. We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to contact us at craftstudiobyann@gmail.com. We’re here to help!